frt99 Privacy Policy

1. Introduction

Welcome to frt99, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy describes how frt99 ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when you use our website at frt99.vip and any related services, features, content, or applications offered by us (collectively, the "Platform").

By accessing or using frt99, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Platform. We are committed to responsible data handling and will never misuse the information you entrust to us.

2. Information We Collect

We collect two categories of information: information you provide directly to us, and information collected automatically when you use our Platform. We collect only what is necessary to deliver and improve our services.

Information You Provide Directly

• Account Registration: Full name, date of birth, email address, mobile number, and preferred payment method (e.g., bKash, Nagad, Rocket) collected at sign-up.
• Identity Verification (KYC): Government-issued ID (National ID card or passport) may be requested to verify your identity and comply with anti-fraud standards.
• Financial Transactions: Deposit and withdrawal records, transaction amounts in BDT, and payment channel details so we can process your funds quickly and accurately.
• Customer Support Communications: Records of messages, emails, and chat sessions you initiate with our support team, used solely to resolve your issue and improve service quality.

Information Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type, and screen resolution collected to optimise Platform performance and detect unusual access patterns.
• Usage Data: Pages visited, games played, time spent on each section, betting patterns, and session duration — used to personalise your experience and improve our game offerings.
• Cookies & Tracking: Session cookies, preference cookies, and analytics identifiers to maintain your login state, remember language preferences, and measure aggregate Platform usage.

3. How We Use Your Information

frt99 uses the information we collect for the following legitimate purposes. We process your data only where we have a valid legal basis to do so — this includes fulfilling our contractual obligations to you, complying with applicable laws, and pursuing our legitimate business interests where these do not override your rights.

• To create and manage your account, verify your identity, and enable access to our games and betting services.
• To process deposits, withdrawals, and payments through bKash, Nagad, Rocket, Upay, Visa, and Mastercard with accuracy and speed.
• To detect, prevent, and investigate fraud, money laundering, and other illegal or prohibited activities on our Platform.
• To provide personalised promotions, bonuses, and game recommendations relevant to your activity history — you may opt out of promotional communications at any time.
• To maintain the technical performance, security, and stability of frt99 and to improve our features based on aggregate user behaviour analytics.

4. Sharing Your Information

frt99 does not sell, rent, or trade your personal information to third parties for marketing purposes. Period. We may share limited data with trusted partners strictly on a need-to-know basis, where such sharing is necessary to operate our Platform and deliver services to you.

Specifically, we may share your data with: payment processing partners (such as bKash, Nagad, and Rocket) to execute your financial transactions; identity verification services to confirm account authenticity; game content providers (such as Pragmatic Play, Evolution Gaming, Spribe) on an anonymised basis for game delivery; and law enforcement or regulatory authorities where required by law. All third-party partners are contractually bound to use your data only for the stated purpose and to apply equivalent levels of data protection.

5. Cookies and Tracking Technologies

frt99 uses cookies — small text files stored on your device — to make our Platform work correctly and to give you the best possible experience. We use the following types of cookies:

Essential Cookies

These are strictly necessary for the Platform to function. They keep you logged in, maintain your session security, and remember your language preference. You cannot opt out of essential cookies without breaking the site's functionality.

Analytics Cookies

These help us understand how users interact with frt99 — which pages are most popular, how long sessions last, and where players drop off. Data collected by analytics cookies is aggregated and anonymised; we cannot use it to identify you personally. You may disable analytics cookies through your browser settings.

6. Data Retention

We retain your personal data for as long as your account is active, and for a reasonable period afterwards to comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:

• Account data (name, contact details, KYC documents): retained for the duration of your account plus 5 years after account closure.
• Transaction records: retained for a minimum of 7 years to satisfy financial record-keeping requirements.
• Support communications: retained for 2 years after the last interaction, then securely deleted.
• Analytics and usage data: retained in anonymised aggregate form indefinitely for Platform improvement; individual session data is deleted after 12 months.
• Inactive accounts (no login for over 24 months): we may notify you before archiving or deleting your account data in accordance with this policy.

When your data is no longer required, we destroy it using secure methods to ensure it cannot be recovered or reconstructed.

7. Data Security

The security of your information is a top priority for frt99. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account information, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication options for account protection.

While we take every reasonable precaution, no system connected to the internet can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities promptly in accordance with applicable legal obligations.

8. Your Privacy Rights

As a user of frt99, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting us at [email protected]. We will respond to your request within 30 days. Note that some requests may be limited where we are required by law to retain certain information.

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct any inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for us to retain it — subject to legal record-keeping obligations.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., receiving promotional emails), you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

9. Children and Minors

frt99 is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification steps to prevent underage access. If you are a parent or guardian and believe that a minor has registered on our Platform, please contact us immediately at [email protected] so we can take prompt action to remove the account and all associated data. 21+ only.

10. International Data Transfers

frt99 primarily serves users in Bangladesh and stores data in accordance with this purpose. However, some of our trusted service partners (such as game content providers and payment processors) may be located in other countries. Where your data is transferred outside Bangladesh, we take steps to ensure adequate protections are in place, including contractual safeguards that require our partners to handle your data with standards consistent with this Privacy Policy.

We will never transfer your data to a jurisdiction that does not offer adequate levels of data protection without your explicit consent or without appropriate contractual and technical safeguards being in place.

11. Links to Third-Party Services

The frt99 Platform integrates with certain third-party services for functionality — including payment gateways and game providers. While we vet our partners carefully, we are not responsible for the privacy practices of external services. Please review the privacy policies of any third-party services you use in connection with frt99:

• bKash, Nagad, Rocket, and Upay are independent payment services subject to their own privacy policies.
• Pragmatic Play, Evolution Gaming, Spribe, and other game providers operate under their own data processing agreements.
• Visa and Mastercard international card networks are governed by their respective global privacy frameworks.
• We encourage you to read the privacy notices of all third-party services before sharing your personal data with them.

12. Changes to This Privacy Policy

frt99 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the Platform. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of frt99 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a revised policy, you should stop using our Platform and may request deletion of your account by contacting [email protected].

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how frt99 handles your personal data, our dedicated privacy team is here to help. You can reach us at any time by emailing [email protected] — we aim to respond to all privacy-related enquiries within 48 hours on business days.

We are committed to resolving all privacy concerns fairly and promptly. Your trust in frt99 is important to us, and we will always handle your data with the respect and care it deserves.